Refund policy

Return and Refund Policy

At Kenswick, we want you to feel confident with your order. If you are not fully satisfied with your purchase, you may request a return within 14 days of receiving your order.

To be eligible for a return, your item must be unused, unworn, in its original condition, and returned with all original packaging and tags where applicable.

To start a return, please contact us at contact@kenswickshop.com with your order number and reason for return. We will provide the return instructions by email.

Customers are responsible for return shipping costs unless the item received is faulty, damaged, or incorrect.

Once we receive and inspect your returned item, we will notify you by email. If your return is approved, your refund will be processed to your original payment method within 5-7 working days.

Please note that original shipping costs, if applicable, are non-refundable.

We do not accept returns for items that have been used, damaged after delivery, or returned without prior authorisation.

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging so we can help resolve the issue.

Contact: contact@kenswickshop.com